At Tomy Adventures, we work hard to ensure your order is delivered quickly and securely. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
Orders are processed in a timely manner once confirmation is received. During peak seasons or high-demand periods, slight delays may occur. We appreciate your patience in such cases.
Delivery Method
We deliver all orders using trusted courier services. All payments are made via Cash on Delivery (COD) at the time of receiving the parcel.
Please ensure someone is available to receive the parcel and make the payment at the provided delivery address.
Estimated Delivery Time
Delivery timelines vary by location. Typically, orders are delivered within a few working days after dispatch. Deliveries to remote or rural areas may take longer.
While we aim for punctual delivery, external factors such as traffic, weather, or courier delays may impact the timeline.
Shipping Availability
We ship to a wide range of locations. If your delivery address is outside our courier’s service area, we will inform you and take appropriate steps, including possible cancellation or alternative arrangements.
Shipping Charges
Any applicable shipping fees will be communicated at the time of order placement. We may also offer free shipping promotions from time to time.
Delivery Confirmation
Once your order has been dispatched, you may receive a delivery update through the contact information provided with your order.
Delivery Issues
If your delivery is delayed, returned, or unsuccessful due to incorrect address details or absence at the delivery location, our support team will attempt to reach out for redelivery or resolution.
Support
For any delivery-related questions or issues, feel free to contact us at:
[email protected]